T-K: The Intelligence Engine to Improve any Business Operation
T-K analyzes your business from 30,000 feet and all the way down to a single employee’s mouse click using a 100% data–driven approach. The work performed within your business produces disparate data sets and T-K harnesses this data to give work meaning. T-Ks focuses on improving service quality, efficiency and lowering operational risks. T-K reduces cost while at the same time improving employee and customer satisfaction.
Eliminate unnecessary work for increased efficiency
and lower operational risk.
- Reduce ticket volume
- Automate the right process
- Uncover patterns of incoming work
Ticket Category Metrics
Measure efficiency and service quality by agent.
- Reduce mean time to resolve (MTTR)
- Reduce escalation rates
- Increase employee performance