The Impact of Real-Time Intelligence in Service Operations
2 min read
The era of manually slicing and dicing the data is over. Let intelligence engines find the patterns for you, in real-time, with enriched insights that drive effective decision-making into disruptive business outcomes.
Real-time intelligence enables a new paradigm of work. It disrupts the service operations landscape, including ITSM, BPO, CRO, banking, insurance, that base their decision-making on static historical analytics.
The Challenge: Historical Analytics
The dynamic nature of service operations requires continuous adjustments to deliver an optimal service quality at a low cost. Managers that fail to be nimble will fall short of expectations because they tend to base decisions on analyses that investigate the past. They lose the “now.”
Losing the “now” can carry a very high cost. For instance, 40% of enterprises estimate downtime costs in IT exceed $1M per hour.
The losses include:
- Transaction/sales losses
- Lost/damaged data
- Customer dissatisfaction
- Restarting/return to full operation
- Damage to the company’s brand and reputation
- Regulatory compliance exposure
Source: 2020 ITIC Survey
The Solution: Real-Time Analytics
At CKM Analytix, we believe that service operations can deliver optimal results not by investing millions in training AI (Artificial Intelligence) and Machine Learning models but by evolving historical analytics into real-time intelligence. And managers must consume real-time intelligence in a way that enables them to make impactful real-time decisions.
T-K’s Edge: The Executive Feed
The Executive Feed generates real-time actionable alerts about opportunities in the ongoing operation. The opportunities will enable:
- Increased service quality
- Increased operational efficiency
- Mitigated operational risk
The Executive Feed minimizes the cumulative impact of each issue and maximizes the value add of the operational opportunities. The user experience is the following:
- T-K core’s real-time engine continually scans the streaming data to detect relevant patterns
- When an opportunity is found, T-K converts it into human-readable text-based alerts
- The users receive a notification on their Email (soon mobile!) and log into T-K to see the opportunity
- Each alert has enough detail to enable managers to decide the precise changes required to counter creeping problems or capture the opportunity ASAP
- The right team effectively acts upon the alert
Each client can configure the Executive Feed to emphasize their needs. Once configured, the real-time intelligence engine will come to life, finding relevant alerts and opportunities.
The era of manually slicing and dicing the data is over. Let intelligence engines find the patterns for you, in real-time, with enriched insights that drive effective decision-making into disruptive business outcomes.
T-K’s Executive Dashboard
