Operations Improvement

Process Mining and Lean Six Sigma

Jaime Gacitua

The Future of Service Operations Part 2: Opaque Journeys and Race to Success

Pierre Buhler, CKM Co-Founder

The Future of Service Operations Part 1: Digitalization and Knowledge Workers

Pierre Buhler, CKM Co-Founder

Service Desk Management T-K Use Case

CKM

Field Services T-K Use Case

CKM

Worker Productivity (Part 2): Utilization vs. Efficiency

David Masse

Worker Productivity (Part 1): Unlocking Potential

David Masse

The Future is Here: Digital Management

Pierre Buhler

Software Development T-K Use Case

Kim Sha

ITSM Analytics Offering Landscape

Jaime Gacitua