Service Level Agreements: Creating Separation Between a Rock and a Hard Place
At the heart of every service is a contract. In this series of blog posts,
At the heart of every service is a contract. In this series of blog posts,
Many businesses are in a rush to deploy automation into their operations and are often
Joe Malone, Nicholas Hartman, Brian Seidman, Jaime Gacitua
(* client name changed for privacy purposes) TL; DR Our tried and tested approach has
Worry-of-the-Day Checklist: Clarify our operational risks (e.g., service outages, critical incidents, repetitive work) Determine if
Technology has enabled a world where it is increasingly difficult to see how work actually
Now that almost everyone is working from home (WFH), it is increasingly clear that: The
The use of data and advanced data science to drive business performance is certainly no
A bit back I noticed that a small bit of paint next to a shower
Too many organizations fall into the trap of investing heavily into automation only to have
Service operations are complex organisms that require careful coordination across many different stakeholders, geographies, technologies