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Jaime Gacitua

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http://ckmanalytix.com

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Data Management Analyst

ITSM Analytics Offering Landscape

Jaime Gacitua

Data Science Fallacies

Common Statistical Fallacies and How to Avoid Them by Using T-K from CKM

Catriona Reader

CKM Process Automation

CKM Customer Journey: Fixing a Broken $100M+ Automation Program

CKM Analytix

Effort Modelling as a Roadmap to better Outcomes

Data Science and Effort Modeling: Charting a New Path Forward

David Masse

bottlenecks in data science

The ‘Effort’ of Understanding: Making Sense of Bottlenecks in Business Workflow

David Masse

managing machines and humans in data science

The World Post-Pandemic: Managing People or Machines?

Pierre Buhler

Call Center Connections

Between a Rock and a Hard Place Part 2: Agent Performance

Evan Thorne

Data Science Evolution

From Data-Science Consulting to Real-Time Intelligence Engine

Jack Ferguson

Ocid and The new Age of Business

The Effects of the COVID-19 Pandemic on Service Desks: Expectations vs. Reality

Malik Salam

Service Level Agreements standing between two rocks

Service Level Agreements: Creating Separation Between a Rock and a Hard Place

Evan Thorne

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