Operations Improvement

The 3 Natural Forces of Service Operations

Nicholas Hartman

Seeing past the hype: How to think about ‘AI’

Nicholas Hartman

The Highest Return is in the Enterprise Blood – Deciphering Enterprise Data

Pierre Buhler and Curtis Morikawa

Clustering Networks for Enterprise Application Management

Swathi M. Mula, Gerardo Veltri, Nuss Visatemongkolchai

Beware of ‘Magic Machine Learning Algorithms’ and Embrace Your Data

Nicholas Hartman

Let’s Talk About ‘Automation’ In Service Operations

Nicholas Hartman

CKM’s “100+/100” Rule Replaces Consultants’ “80/20” Rule

Pierre Buhler

Data Scientist and Business Expert: the Sloth and the Moth

Pierre Buhler and Nicholas Hartman

Are You Effectively Managing Hidden Real Estate Vacancies?

Nicholas Hartman and Curtis Morikawa

It’s Time to Move on from Re-Engineering

Pierre Buhler and Curtis Morikawa