Blog - CKM

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Knowledge sharing is one of our core values at CKM. Take a deeper dive into our research.

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Harnessing Data to Predict the Elusive State of Flow

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Process Mining and Lean Six Sigma

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Thank You – To all Operations Visionaries in Service Industries

Pierre Buhler, CKM Co-Founder

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Moving Conda Environments with conda-pack

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Analyzing SQL queries with EXPLAIN ANALYZE and PEV2

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Recruiting Pipeline T-K Use Case

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The Future of Service Operations Part 2: Opaque Journeys and Race to Success

Pierre Buhler, CKM Co-Founder

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The Future of Service Operations Part 1: Digitalization and Knowledge Workers

Pierre Buhler, CKM Co-Founder

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Service Desk Management T-K Use Case

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The Impact of Real-Time Intelligence in Service Operations

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Field Services T-K Use Case

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Worker Productivity (Part 2): Utilization vs. Efficiency

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Worker Productivity (Part 1): Unlocking Potential

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The Future is Here: Digital Management

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Software Development T-K Use Case

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ITSM Analytics Offering Landscape

Data Science Fallacies

Common Statistical Fallacies and How to Avoid Them by Using T-K from CKM

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CKM Process Automation

CKM Customer Journey: Fixing a Broken $100M+ Automation Program

Effort Modelling as a Roadmap to better Outcomes

Data Science and Effort Modeling: Charting a New Path Forward

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The ‘Effort’ of Understanding: Making Sense of Bottlenecks in Business Workflow

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The World Post-Pandemic: Managing People or Machines?

Call Center Connections

Between a Rock and a Hard Place Part 2: Agent Performance

Data Science Evolution

From Data-Science Consulting to Real-Time Intelligence Engine

Ocid and The new Age of Business

The Effects of the COVID-19 Pandemic on Service Desks: Expectations vs. Reality

Process Mining

Process Mining Dimensions

Gerardo Veltri & Kim Sha

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Service Level Agreements: Creating Separation Between a Rock and a Hard Place

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Same Data, Different Story: Lessons in Storytelling from Covid-19 Reporting

Catriona Reader and Maanit Mehra

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Why Automation Projects Fail
(And How to Fix It)

Nicholas Hartman

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4 Cases of Tangible Business Impact for ACME’s Service Desk Operations

Joe Malone, Nicholas Hartman, Brian Seidman, Jaime Gacitua

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Misleading Metrics and COVID-19 Data
(A follow-up to “Data Isn’t Just Data”)

Nicholas Hartman and Maanit Mehra

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Data to Business Impact in 5-10 Days

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Process mining lets you ‘see’ what’s actually happening across operations

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Main Healthcare and Hospice provider uses data science to provide PPEs when and where it is required most

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Check Your Models, ‘Normal’ Has Changed

Nicholas Hartman

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Early Lessons in Operations from COVID-19

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Pulling COVID-19 Impact Data Out of Thin Air

Nicholas Hartman

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Beware of the Watermelon

Nicholas Hartman

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Don’t just hope a solution will solve your problem

Nicholas Hartman

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A bathtub can teach us a lot about good operations

Nicholas Hartman

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Automation Reality Check

Nicholas Hartman

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The Full-Stack Data Scientist

Nicholas Hartman

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The 3 Natural Forces of Service Operations

Nicholas Hartman

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Seeing past the hype: How to think about ‘AI’

Nicholas Hartman

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Balancing Efficiency and Risk in Procure to Pay: Safely Realizing Cost Savings Using Process Mining Techniques

Adrien Porter, David Masse, Nuss Visatemongkolchai, Jithendra Seneviratne, Tanvee Deokule, Nicholas Hartman

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The Highest Return is in the Enterprise Blood – Deciphering Enterprise Data

Pierre Buhler and Curtis Morikawa

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Clustering Networks for Enterprise Application Management

Swathi M. Mula, Gerardo Veltri, Nuss Visatemongkolchai

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Data Isn’t Just Data

Nicholas Hartman

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Beware of ‘Magic Machine Learning Algorithms’ and Embrace Your Data

Nicholas Hartman

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Let’s Talk About ‘Automation’ In Service Operations

Nicholas Hartman

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Pro Bono Recap: DonorsChoose.org

Carolina Gonzalez

Pro Bono Recap: Unite Ideas

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Asking Questions

Inayat Khosla, Ivan Vlahinic, Jaime Gacitua

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Should You Invest in Big Data? Why That’s Likely the Wrong Question…

Nicholas Hartman

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CKM Wins Prestigious International Data Science Competition

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CKM’s “100+/100” Rule Replaces Consultants’ “80/20” Rule

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Too many tools… not enough carpenters!

Nicholas Hartman

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Data Scientist and Business Expert: the Sloth and the Moth

Pierre Buhler and Nicholas Hartman

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Data Preparation for Process Mining — Part II: Timestamp Headaches and Cures

Nicholas Hartman

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Data Preparation for Process Mining – Part I: Human vs. Machine

Nicholas Hartman

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Are You Effectively Managing Hidden Real Estate Vacancies?

Nicholas Hartman and Curtis Morikawa

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It’s Time to Move on from Re-Engineering

Pierre Buhler and Curtis Morikawa

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Efficiency and Effectiveness Improvement in the Age of “Big Data”

Pierre Buhler and Curtis Morikawa

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Coffee Break Insights: A Closer Look at #WhosGonnaWin

CKM Natural Language Analytics Team

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Data Analytics: Keeping it Clean with a Nod to History

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Replaying the NFL Championships with Twitter Language Analytics

CKM Natural Language Analytics Team

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Twitter Weather Radar – Test Data for Language Analytics

Nicholas Hartman

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Smart Use of Small Data Can Still Have a Big Impact

Nicholas Hartman

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Columbia University Data Science Society Talk

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BPIC 2013

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Coffee Break Insights: It’s a Fire Hydrant Waterpark Kind of Day

Nicholas Hartman

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Big Data on the Big Data Conversation: Tracking the NSA Story

Nicholas Hartman

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The Data Scientist: Elusive or Illusive?

Nicholas Hartman

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The 2012 BPIC Challenge – Process-Mining Driven Optimization of a Consumer Loan Approvals Process